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Digital Account Manager

Digital Account Manager2

We deliver digital marketing services ranging from SEO, PPC, Social Media & Content Creation.

Job Description:

This is a great opportunity for someone who is proactive & keen to make a difference through developing client relationships. You play an integral role in delivering fantastic work for HookedOnMedia’s clients.

You will have an understanding of marketing & digital marketing, and be comfortable liaising with clients as well as working collaboratively with a multi-skilled team to effectively manage projects from briefing to asset delivery on time and to a high standard.

Main Responsibilities:

  • Act as the first point of contact for a number of key clients and own the client journey
  • Understand the client’s objectives and provide consultation on how we impact them.
  • Successfully onboard new clients, and build proactive, long-lasting relationships.
  • Be the voice of the client for internal teams
  • Clear communication to both clients and internal teams on project status is a crucial part of the role.
  • Growth and retention of existing accounts.
  • Regular reporting of campaign performance and ROI.
  • Ongoing development and improvement of the campaign delivery processes.

What We Are Looking For:

  • Minimum of 2 years account management experience.
  • Knowledge of SEO/PPC/Social media Campaigns.
  • Marketing qualification preferred – degree or CIM Professional Diploma or higher.
  • Experienced in marketing and account management.
  • Accuracy and attention to detail.
  • Excellent communications skills
  • The ability to work under pressure and meet deadlines.
  • The ability to work as part of a team.
  • Flexibility and quick thinking.
  • Experience of working in an agency.


Take ownership of the service delivery process and ensure that all processes are followed diligently, including:

  • Client Meetings
  • Commercial understanding meetings.
  • Internal Kick-Off Meetings.
  • Monthly Reporting.
  • Ad hoc client meetings with the BDM when opportunities have been identified.
  • Look for growth in existing accounts, identify up-sell and cross-sell opportunities.
  • Gain regular testimonials from successful client campaigns.
  • Promote HookedOnMedia through social channels, webinars, networking events and speaking engagements should it be required.

What’s on Offer:

  • A competitive salary.
  • Flexible hours.
  • Central Truro office space (when restrictions allow).
  • Riverside location.
  • Dynamic, innovative & exciting environment to work in.
  • Company Laptop.
  • Remote working 2 days per week.
  • Christmas office closure.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year


  • Casual dress
  • Work from home


  • Monday to Friday


  • Bachelor’s (preferred)


  • Marketing: 2 years (preferred)

Work remotely:

  • Temporarily due to COVID-19

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place


Apply Now

Please forward your CV with a basic cover letter stating why you feel you are suitable for this vacancy to

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