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Client Relationship Manager

Client Relationship Manager Job Page 1

Job Description:

Do you want to work for an established & highly experienced digital marketing agency? This is a great opportunity for someone who is proactive & keen to make a difference through developing client relationships.

Main Responsibilities:

  • Act as the primary point of contact with clients & key partners.
  • Building and maintaining strong, long-lasting relationships with clients and meeting their expectations.
  • Liaising with internal colleagues to deepen and strengthen the client relationship and ensuring clients receive the right information from sources within the business.
  • Escalating concerns or issues raised by clients and working with internal colleagues to ensure rapid resolution and service improvement.
  • Growth and retention of existing accounts.
  • Identify commercial opportunities that will benefit the client’s business.
  • Take responsibility for the quality of the service delivered to the client.
  • Be the internal owner of the client’s projects to ensure smooth delivery of the project within time and budget.
  • Regular reporting of campaign performance and ROI.
  • Ongoing development and improvement of the campaign delivery processes.


Take ownership of the service delivery process and ensure that all processes are followed diligently, including:

  • Client Meetings.
  • Commercial understanding meetings.
  • Internal Kick-Off Meetings.
  • Monthly Reporting.
  • Ad hoc client meetings with the BDM when opportunities have been identified.
  • Look for growth in existing accounts, and identify up-sell and cross-sell opportunities.
  • Gain regular testimonials from successful client campaigns.
  • Promote HookedOnMedia through social channels, webinars, networking events and speaking engagements should it be required.

What We Are Looking For:

  • Minimum of 2 years client relationship experience.
  • Accuracy and attention to detail.
  • A great communicator.
  • The ability to work under pressure and meet deadlines.
  • The ability to work as part of a team.
  • Flexibility and quick thinking.
  • Experience of working in an agency.
  • Experience of digital marketing.

What’s on Offer:

  • A competitive salary.
  • Flexible hours.
  • Central Truro office space (when restrictions allow).
  • Riverside location.
  • Dynamic, innovative & exciting environment to work in.
  • Remote working 2 days per week.
  • Christmas office closure.

Job Type:

  • Full-time, Permanent


£28,000.00-£32,000.00 per year


  • Casual dress
  • Company events
  • Flexible schedule
  • Work from home


  • Monday to Friday


  • Bachelor’s (preferred)


  • client relationship: 2 years (preferred)

Work remotely:

  • Temporarily due to COVID-19


Apply Now

Please forward your CV with a basic cover letter stating why you feel you are suitable for this vacancy to work@hookedonmedia.com

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